Delivery Policy
Every time you make a purchase on
La Rue, you may opt for delivery. La Rue offers delivery for almost every
region in Cambodia. For a list of service locations, please click here.
What You Need
To Know
La Rue strives to deliver your
order in a timely manner. Deliveries can be done to business locations or to
your household. This is the stipulated lead time that we adhere to.
-
Same day delivery:
all orders placed before 12:00am (only products fulfill by La Rue) will arrive
before 7:00pm on the same day. This service is currently available within Phnom Penh only. The delivery
process begins at 12:00am every day. Shipping fees may vary based on order
amount and product specifications.
-
Next day delivery:
all orders placed before 5:00pm will arrive before 7:00pm on the next day.
-
International shipments: Items ordered abroad will require a 15 working day delivery lead time.
As La Rue’s office will be closed
on Sunday and during long Public Holidays (Khmer New Year, King's Birthday,
Pchum Ben, Water Festival & Chinese New Year), all orders placed on those days will only be
processed for delivery on the next working day.
Re-delivery
We will
attempt re delivery at least once per day for three consecutive days if the
first delivery attempt failed. Deliveries will be done within 3 business days.
If all attempts fail, the order will be returned to our warehouse and will be
awaiting your pick-up.
Returns
La Rue will
bear all shipping costs for approved returns. Click here to find out more.
For remote
locations that are not within our service locations, feel free to visit our
office to drop off your returns during our working hours.
Get In Touch:
If
you are still uncertain, need assistance or have any questions about your
return, refund or need instructions on how to return an item, please contact
our Customer Care team. *We’re happy to help!
*Reach us by email at hello@larue.com.kh or by phone at +855 95 260 222 / +855 60 260 222 / +855 69 260 222. Our dedicated team is available Monday to Saturday from 9:00am to 9:00pm. We would appreciate if you have your account information handy when getting in touch. We wish to offer you the best service possible, please allow up to 48 hours for an email response.
Please
Note:
As La Rue is
still new to this business, higher volume in demand may be a foreseeable
problem in the near future. We strive to deliver the best service possible but
mistakes happen. For deliveries that are postponed, we apologize in advance. We
will inform you when this happens and will advice you on the best period for
delivery. We will try our best to ensure that your goods are
delivered on schedule.
